Amazon Connect now offers the ability to exclude certain proficiencies from consideration when using routing criteria for routing. You can use this to exclude or reserve niche skills. For example, you can exclude dual-skilled Spanish and English speaking agents from English language contacts to reserve them for contacts in Spanish. You can include the dual-skilled agents when required by removing the exclusion condition.

This feature is available in all AWS regions where Amazon Connect is offered. To learn more about routing criteria, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.
 

 

​Amazon Connect now offers the ability to exclude certain proficiencies from consideration when using routing criteria for routing. You can use this to exclude or reserve niche skills. For example, you can exclude dual-skilled Spanish and English speaking agents from English language contacts to reserve them for contacts in Spanish. You can include the dual-skilled agents when required by removing the exclusion condition. This feature is available in all AWS regions where Amazon Connect is offered. To learn more about routing criteria, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.    

Amazon Managed Service for Prometheus collector, a fully-managed agentless collector for Prometheus metrics, now offers customers the option to collect metrics from an Amazon Elastic Kubernetes Service clusters using Internet Protocol version 6 (IPv6) in a dual stack VPC setup.

The continued growth of the internet is exhausting available Internet Protocol version 4 (IPv4) addresses. IPv6 increases the number of available addresses by several orders of magnitude so customers will no longer need to manage overlapping address spaces in their VPCs. Customers can now use the managed service to collect IPv6 Prometheus metrics endpoints in Amazon Elastic Kubernetes Service clusters.

To learn more on best practices for configuring IPv6 in your environment, visit the white paper on IPv6 in AWS. Support for IPv6 on Amazon Managed Service for Prometheus collector is available in all regions where Amazon Managed Service for Prometheus is GA. To learn more about Amazon Managed Service for Prometheus collector, visit the user guide or product page.
 

 

​Amazon Managed Service for Prometheus collector, a fully-managed agentless collector for Prometheus metrics, now offers customers the option to collect metrics from an Amazon Elastic Kubernetes Service clusters using Internet Protocol version 6 (IPv6) in a dual stack VPC setup. The continued growth of the internet is exhausting available Internet Protocol version 4 (IPv4) addresses. IPv6 increases the number of available addresses by several orders of magnitude so customers will no longer need to manage overlapping address spaces in their VPCs. Customers can now use the managed service to collect IPv6 Prometheus metrics endpoints in Amazon Elastic Kubernetes Service clusters. To learn more on best practices for configuring IPv6 in your environment, visit the white paper on IPv6 in AWS. Support for IPv6 on Amazon Managed Service for Prometheus collector is available in all regions where Amazon Managed Service for Prometheus is GA. To learn more about Amazon Managed Service for Prometheus collector, visit the user guide or product page.    

AWS Systems Manager for SAP includes capabilities to now support registration of SAP NetWeaver ABAP-based applications, deployed in distributed and Highly Available (HA) topologies. This enhancement covers a wide range of applications, including S/4HANA and BW/4HANA, and extends support to additional application servers and web dispatcher components. With this launch, customers can automate start and stop operations for ABAP based SAP applications running on distributed and HA architectures. This new functionality simplifies the management of complex SAP landscapes, improves operational efficiency through automation, and provides enhanced support for high-availability configurations.

AWS Systems Manager for SAP is an automation capability to manage and operate your SAP applications on AWS. It provides a seamless integration between AWS services and SAP applications running on AWS. Registering SAP applications to AWS Systems Manager for SAP allows automation such as enabling backup, start/stop for the applications and associated EC2 instances. In addition, as part of the SSM Application Manager console integration, customers can get details of the resources being consumed by the SAP applications such as EC2 instances, EBS volumes and the associated costs incurred at an application level.

AWS Systems Manager for SAP is available in all commercial regions. To learn about the key features, check out the product documentation page. To learn why thousands of SAP customers trust AWS, visit the SAP on AWS page.

 

​AWS Systems Manager for SAP includes capabilities to now support registration of SAP NetWeaver ABAP-based applications, deployed in distributed and Highly Available (HA) topologies. This enhancement covers a wide range of applications, including S/4HANA and BW/4HANA, and extends support to additional application servers and web dispatcher components. With this launch, customers can automate start and stop operations for ABAP based SAP applications running on distributed and HA architectures. This new functionality simplifies the management of complex SAP landscapes, improves operational efficiency through automation, and provides enhanced support for high-availability configurations. AWS Systems Manager for SAP is an automation capability to manage and operate your SAP applications on AWS. It provides a seamless integration between AWS services and SAP applications running on AWS. Registering SAP applications to AWS Systems Manager for SAP allows automation such as enabling backup, start/stop for the applications and associated EC2 instances. In addition, as part of the SSM Application Manager console integration, customers can get details of the resources being consumed by the SAP applications such as EC2 instances, EBS volumes and the associated costs incurred at an application level. AWS Systems Manager for SAP is available in all commercial regions. To learn about the key features, check out the product documentation page. To learn why thousands of SAP customers trust AWS, visit the SAP on AWS page.  

Amazon Connect now offers the ability to target a range of agent proficiency levels, such as from levels 1 to 3 for French. You can ensure each contact is matched to an agent with the right skill level to handle it, resulting in reduced contact transfers and lower handle times. You can assign simpler contacts to new hires while reserving your tenured agents for the difficult contacts that require their knowledge and expertise.

This feature is available in all AWS regions where Amazon Connect is offered. To learn more about routing criteria, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.
 

 

​Amazon Connect now offers the ability to target a range of agent proficiency levels, such as from levels 1 to 3 for French. You can ensure each contact is matched to an agent with the right skill level to handle it, resulting in reduced contact transfers and lower handle times. You can assign simpler contacts to new hires while reserving your tenured agents for the difficult contacts that require their knowledge and expertise. This feature is available in all AWS regions where Amazon Connect is offered. To learn more about routing criteria, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.    

Today, Amazon Elastic Kubernetes Service (EKS) announces new enhancements to upgrade insights, a feature that surfaces cluster configuration issues that may impact your ability to successfully upgrade a cluster to a newer version of Kubernetes. With these new enhancements, EKS upgrade insights will scan and warn on cluster health and version compatibility issues between different Kubernetes and EKS components such as kubelet, kube-proxy and EKS add-ons.

Kubernetes is a fast-paced, evolving open source project with 3 releases per year, making upgrades a routine part of running Kubernetes clusters. EKS upgrade insights automatically scan clusters against a list of potential Kubernetes version upgrade impacting issues. EKS periodically updates the list of insight checks to perform, based on evaluations of changes in the Kubernetes project, as well as changes introduced in the EKS service along with new versions. EKS upgrade insights surface issues and provide remediation recommendations, accelerating the testing and verification process for upgrades to newer versions of Kubernetes.

EKS upgrade insights is available for all EKS clusters in all AWS Regions, except the AWS GovCloud (US) Regions, China (Beijing, operated by Sinnet) Region, and China (Ningxia, operated by NWCD) Region. To learn more visit the EKS documentation.

 

​Today, Amazon Elastic Kubernetes Service (EKS) announces new enhancements to upgrade insights, a feature that surfaces cluster configuration issues that may impact your ability to successfully upgrade a cluster to a newer version of Kubernetes. With these new enhancements, EKS upgrade insights will scan and warn on cluster health and version compatibility issues between different Kubernetes and EKS components such as kubelet, kube-proxy and EKS add-ons. Kubernetes is a fast-paced, evolving open source project with 3 releases per year, making upgrades a routine part of running Kubernetes clusters. EKS upgrade insights automatically scan clusters against a list of potential Kubernetes version upgrade impacting issues. EKS periodically updates the list of insight checks to perform, based on evaluations of changes in the Kubernetes project, as well as changes introduced in the EKS service along with new versions. EKS upgrade insights surface issues and provide remediation recommendations, accelerating the testing and verification process for upgrades to newer versions of Kubernetes. EKS upgrade insights is available for all EKS clusters in all AWS Regions, except the AWS GovCloud (US) Regions, China (Beijing, operated by Sinnet) Region, and China (Ningxia, operated by NWCD) Region. To learn more visit the EKS documentation.  

Amazon Connect now records all changes made on the Agent status page as events in AWS CloudTrail. This enables you to look in AWS CloudTrail to identify which admin website user added, updated or disabled an agent status, for example adding ‘Break’ and ‘Training’ to the standard available and offline choices. Now you have the same logging capabilities available on other resources such as users, queues, and flows that help you analyze and monitor changes to your contact center.

The updated UI with AWS CloudTrail support is available in all AWS Regions where Amazon Connect is offered. For more information, see Viewing Events with CloudTrail event history. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.
 

 

​Amazon Connect now records all changes made on the Agent status page as events in AWS CloudTrail. This enables you to look in AWS CloudTrail to identify which admin website user added, updated or disabled an agent status, for example adding ‘Break’ and ‘Training’ to the standard available and offline choices. Now you have the same logging capabilities available on other resources such as users, queues, and flows that help you analyze and monitor changes to your contact center. The updated UI with AWS CloudTrail support is available in all AWS Regions where Amazon Connect is offered. For more information, see Viewing Events with CloudTrail event history. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.    

Amazon Connect provides a refreshed experience for configuring hierarchies on the admin website, giving customers better ways to navigate complex organizational structures quickly and accurately. Hierarchies are a way for customers to organize their agents into teams and groups for reporting purposes (e.g. by department, location, or skill sets). Now customers can visualize their tree structure and find resources using free-text type-ahead search. Because this UI is now powered by public APIs, customers can leverage AWS CloudTrail to log, view and audit all changes to hierarchy groups and structures regardless of who made them or how.

The updated UI with AWS CloudTrail support is available in all AWS Regions where Amazon Connect is offered. For more information, see Viewing Events with CloudTrail event history. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.
 

 

​Amazon Connect provides a refreshed experience for configuring hierarchies on the admin website, giving customers better ways to navigate complex organizational structures quickly and accurately. Hierarchies are a way for customers to organize their agents into teams and groups for reporting purposes (e.g. by department, location, or skill sets). Now customers can visualize their tree structure and find resources using free-text type-ahead search. Because this UI is now powered by public APIs, customers can leverage AWS CloudTrail to log, view and audit all changes to hierarchy groups and structures regardless of who made them or how. The updated UI with AWS CloudTrail support is available in all AWS Regions where Amazon Connect is offered. For more information, see Viewing Events with CloudTrail event history. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.    

AWS Network Firewall introduces dual stack support for Network Firewall management API, enabling you to connect using Internet Protocol Version 6 (IPv6), Internet Protocol Version 4 (IPv4), or dual stack clients. Dual stack support is also available when the AWS Network Firewall management API endpoint is privately accessed from your Amazon Virtual Private Cloud (VPC) using AWS PrivateLink. Dual stack endpoints are made available on a new AWS DNS domain name. The existing AWS Network Firewall management API endpoints are maintained for backwards compatibility reasons.

AWS Network Firewall is a managed firewall service that is easy to deploy. The service automatically scales with network traffic volume to provide high-availability protections without the need to set up and maintain the underlying infrastructure. With simultaneous support for both IPv4 and IPv6 clients on AWS Network Firewall endpoints, you are able to gradually transition from IPv4 to IPv6 based systems and applications, without needing to switch all over at once. There is no additional charge when you connect to AWS Network Firewall endpoints using Internet Protocol Version 6 (IPv6) clients.

To see which regions AWS Network Firewall is available in, visit the AWS Region Table. For more information, please see the AWS Network Firewall product page and the service documentation.
 

 

​AWS Network Firewall introduces dual stack support for Network Firewall management API, enabling you to connect using Internet Protocol Version 6 (IPv6), Internet Protocol Version 4 (IPv4), or dual stack clients. Dual stack support is also available when the AWS Network Firewall management API endpoint is privately accessed from your Amazon Virtual Private Cloud (VPC) using AWS PrivateLink. Dual stack endpoints are made available on a new AWS DNS domain name. The existing AWS Network Firewall management API endpoints are maintained for backwards compatibility reasons. AWS Network Firewall is a managed firewall service that is easy to deploy. The service automatically scales with network traffic volume to provide high-availability protections without the need to set up and maintain the underlying infrastructure. With simultaneous support for both IPv4 and IPv6 clients on AWS Network Firewall endpoints, you are able to gradually transition from IPv4 to IPv6 based systems and applications, without needing to switch all over at once. There is no additional charge when you connect to AWS Network Firewall endpoints using Internet Protocol Version 6 (IPv6) clients. To see which regions AWS Network Firewall is available in, visit the AWS Region Table. For more information, please see the AWS Network Firewall product page and the service documentation.    

Starting today, Amazon EC2 High Memory instances with 6TB of memory (u-6tb1.56xlarge and u-6tb1.112xlarge) are available in the Asia Pacific (Osaka) region. Customers can start using these new High Memory instances with On Demand and Savings Plan purchase options.

Amazon EC2 High Memory instances are certified by SAP for running Business Suite on HANA, SAP S/4HANA, Data Mart Solutions on HANA, Business Warehouse on HANA, and SAP BW/4HANA in production environments. For details, see the Certified and Supported SAP HANA Hardware Directory.

For information on how to get started with your SAP HANA migration to EC2 High Memory instances, view the Migrating SAP HANA on AWS to an EC2 High Memory Instance documentation. To hear from Steven Jones, GM for SAP on AWS on what this launch means for our SAP customers, you can read his launch blog.
 

 

​Starting today, Amazon EC2 High Memory instances with 6TB of memory (u-6tb1.56xlarge and u-6tb1.112xlarge) are available in the Asia Pacific (Osaka) region. Customers can start using these new High Memory instances with On Demand and Savings Plan purchase options. Amazon EC2 High Memory instances are certified by SAP for running Business Suite on HANA, SAP S/4HANA, Data Mart Solutions on HANA, Business Warehouse on HANA, and SAP BW/4HANA in production environments. For details, see the Certified and Supported SAP HANA Hardware Directory. For information on how to get started with your SAP HANA migration to EC2 High Memory instances, view the Migrating SAP HANA on AWS to an EC2 High Memory Instance documentation. To hear from Steven Jones, GM for SAP on AWS on what this launch means for our SAP customers, you can read his launch blog.    

AWS announces the general availability of custom billing view, a new feature within AWS Billing and Cost Management that enables customers to grant member accounts access to cost management data spanning multiple accounts within their organization. Custom billing view allows you to provide application and business unit owners with access to relevant cost management data across multiple AWS accounts using a single view in AWS Cost Explorer, without granting access to the management account.

With custom billing view, you can create filtered views of cost management data based on cost allocation tags or specific AWS accounts. These views can be shared with member accounts using AWS Resource Access Manager, empowering teams to monitor, analyze and forecast their AWS spend across multiple accounts using AWS Cost Explorer, Cost Explorer reports, and the AWS Billing and Cost Management console homepage. This allows you to reduce the number of users that require access to the management account, while enabling more users to have visibility into their AWS spend. Custom billing views is ideal for customers who implement decentralized cost management practices, or provide business unit owners with comprehensive spend oversight across their accounts.

Support for custom billing views is available in all AWS Regions, excluding AWS GovCloud Regions and the AWS China Regions. To get started with custom billing views, visit Billing View within the Cost Management Preferences page in the AWS Billing and Cost Management console and create a new custom billing view. To get started visit the Billing View user guide.

 

​AWS announces the general availability of custom billing view, a new feature within AWS Billing and Cost Management that enables customers to grant member accounts access to cost management data spanning multiple accounts within their organization. Custom billing view allows you to provide application and business unit owners with access to relevant cost management data across multiple AWS accounts using a single view in AWS Cost Explorer, without granting access to the management account. With custom billing view, you can create filtered views of cost management data based on cost allocation tags or specific AWS accounts. These views can be shared with member accounts using AWS Resource Access Manager, empowering teams to monitor, analyze and forecast their AWS spend across multiple accounts using AWS Cost Explorer, Cost Explorer reports, and the AWS Billing and Cost Management console homepage. This allows you to reduce the number of users that require access to the management account, while enabling more users to have visibility into their AWS spend. Custom billing views is ideal for customers who implement decentralized cost management practices, or provide business unit owners with comprehensive spend oversight across their accounts. Support for custom billing views is available in all AWS Regions, excluding AWS GovCloud Regions and the AWS China Regions. To get started with custom billing views, visit Billing View within the Cost Management Preferences page in the AWS Billing and Cost Management console and create a new custom billing view. To get started visit the Billing View user guide.