Amazon Connect now allows you to programmatically enrich case data by linking related cases, attaching custom related items, and searching across them, so agents have the full context they need to resolve issues faster. For example, an airline can link all customer cases tied to a single flight cancellation to coordinate rebookings and send proactive updates, while a retailer can attach order and shipment details to a refund request to deliver faster resolutions and keep customers informed.
Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Amazon Connect now allows you to programmatically enrich case data by linking related cases, attaching custom related items, and searching across them, so agents have the full context they need to resolve issues faster. For example, an airline can link all customer cases tied to a single flight cancellation to coordinate rebookings and send proactive updates, while a retailer can attach order and shipment details to a refund request to deliver faster resolutions and keep customers informed. Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
AWS is announcing the general availability of new compute optimized Amazon EC2 C8i and C8i-flex instances. These instances are powered by custom Intel Xeon 6 processors, available only on AWS, delivering the highest performance and fastest memory bandwidth among comparable Intel processors in the cloud. These C8i and C8i-flex instances offer up to 15% better price-performance, and 2.5x more memory bandwidth compared to previous generation Intel-based instances. They deliver up to 20% better performance than C7i and C7i-flex instances, with even higher gains for some workloads. The C8i and C8i-flex instances are up to 60% faster for NGINX web applications, up to 40% faster for AI deep learning recommendation models, and 35% faster for Memcached stores compared to C7i and C7i-flex instances.
C8i-flex are the easiest way to get price performance benefits for a majority of compute intensive workloads like web and application servers, databases, caches, Apache Kafka, Elasticsearch, and enterprise applications. They offer the most common sizes, from large to 16xlarge, and are a great first choice for applications that don’t fully utilize all compute resources.
C8i instances are a great choice for all compute intensive workloads, especially for workloads that need the largest instance sizes or continuous high CPU usage. C8i instances offer 13 sizes including 2 bare metal sizes and the new 96xlarge size for the largest applications.
C8i and C8i-flex instances are available in the following AWS Regions: US East (N. Virginia), US East (Ohio), US West (Oregon), and Europe (Spain).
To get started, sign in to the AWS Management Console. Customers can purchase these instances via Savings Plans, On-Demand instances, and Spot instances. For more information about the new C8i and C8i-flex instances visit the AWS News blog.
AWS is announcing the general availability of new compute optimized Amazon EC2 C8i and C8i-flex instances. These instances are powered by custom Intel Xeon 6 processors, available only on AWS, delivering the highest performance and fastest memory bandwidth among comparable Intel processors in the cloud. These C8i and C8i-flex instances offer up to 15% better price-performance, and 2.5x more memory bandwidth compared to previous generation Intel-based instances. They deliver up to 20% better performance than C7i and C7i-flex instances, with even higher gains for some workloads. The C8i and C8i-flex instances are up to 60% faster for NGINX web applications, up to 40% faster for AI deep learning recommendation models, and 35% faster for Memcached stores compared to C7i and C7i-flex instances. C8i-flex are the easiest way to get price performance benefits for a majority of compute intensive workloads like web and application servers, databases, caches, Apache Kafka, Elasticsearch, and enterprise applications. They offer the most common sizes, from large to 16xlarge, and are a great first choice for applications that don’t fully utilize all compute resources. C8i instances are a great choice for all compute intensive workloads, especially for workloads that need the largest instance sizes or continuous high CPU usage. C8i instances offer 13 sizes including 2 bare metal sizes and the new 96xlarge size for the largest applications. C8i and C8i-flex instances are available in the following AWS Regions: US East (N. Virginia), US East (Ohio), US West (Oregon), and Europe (Spain). To get started, sign in to the AWS Management Console. Customers can purchase these instances via Savings Plans, On-Demand instances, and Spot instances. For more information about the new C8i and C8i-flex instances visit the AWS News blog.
Mes de la Concienciación sobre la Ciberseguridad: La seguridad empieza con ustedes
Por: Vasu Jakkal, vicepresidenta corporativa de seguridad de Microsoft.
En Microsoft, la seguridad es nuestra prioridad número uno, y creemos que la ciberseguridad tiene que ver tanto con las personas como con la tecnología. A medida que avanzamos hacia octubre y comenzamos el Mes de Concientización sobre la Ciberseguridad, esta época del año en verdad me hace pensar en lo importante que es la seguridad en línea, no solo en el trabajo, sino también para mi familia y amigos. A menudo comparto consejos con mis seres queridos sobre cómo mantenerse seguros en línea, porque desarrollar hábitos de seguridad sólidos y mantenerlos en mente se ha convertido en una parte clave de cómo me protejo a mí misma y a quienes me rodean.
Como parte de Microsoft Secure Future Initiative (SFI), nos hemos comprometido a integrar la seguridad en cada capa de nuestra tecnología, cultura y gobernanza, al colocar la seguridad por encima de todo. Desde su lanzamiento en noviembre de 2023, SFI ha movilizado el equivalente a más de 34 mil ingenieros para reducir el riesgo de forma proactiva y reforzar la seguridad en Microsoft y en los productos y servicios que ofrecemos a nuestros clientes. Un gran ejemplo de esto es la mitigación de los ataques avanzados de autenticación multifactor, donde la autenticación multifactor resistente al phishing ahora protege el 100% de las cuentas del sistema de producción y el 92% de las cuentas de productividad de los empleados. Además, continuamos con la reducción del riesgo de compromiso durante la configuración de nuevos empleados al aplicar la verificación basada en video, ahora al 99%.1
Habilitación de su enfoque donde la seguridad es primero
Este año, también hemos desarrollado nuevos recursos y herramientas para ayudar a los profesionales de la seguridad a mantener seguras a sus organizaciones, en particular a medida que entramos en esta próxima era de IA. Sobre la base de nuestros aprendizajes con SFI, hemos creado patrones y prácticas de SFI, que es una nueva biblioteca de orientación práctica diseñada para ayudar a las organizaciones a implementar la seguridad a escala.
Además de las mejores prácticas para los profesionales de la seguridad, continuamos con la adición de artículos a nuestro Kit Be Cybersmart, que es un excelente punto de partida para los profesionales de la seguridad que necesitan educar a sus organizaciones sobre cómo estar seguros. El kit Be Cybersmart contiene artículos sobre seguridad de IA, seguridad de dispositivos, suplantación de dominio, fraude, inicio de sesión seguro y phishing. El kit es solo uno de los muchos recursos disponibles en el sitio de concientización sobre ciberseguridad de Microsoft.
Aquellos que buscan recursos más detallados pueden acceder a rutas de aprendizaje, certificaciones y documentación técnica de nivel experto para continuar su educación en ciberseguridad. Y para los estudiantes que buscan el campo de la ciberseguridad, el Programa de Becas de Ciberseguridad de Microsoft y las oportunidades educativas como Microsoft Elevate están aquí para ayudar. El objetivo de todos estos programas es ayudar a fomentar una cultura que priorice la seguridad y el aprendizaje continuo tanto para estudiantes como para profesionales.
La seguridad es lo primero en acción: Franciscan Alliance
Un gran ejemplo de una cultura de seguridad primero, en especial en torno a la educación y la capacitación de concientización, es Franciscan Alliance, una organización católica de atención médica sin fines de lucro con sede en Indiana. Esta organización emplea una estrategia proactiva e interactiva para la concientización sobre ciberseguridad y la educación de los empleados.
«Creemos que la educación en ciberseguridad debe ser continua, atractiva y empoderadora, porque los empleados informados son nuestra defensa más fuerte».
—Jay Bhat, director de seguridad de la información (CISO), Franciscan Alliance
La organización realiza simulaciones mensuales de phishing y evaluaciones trimestrales para exponer al personal a escenarios realistas de manera consistente. Los empleados que no aprueban las evaluaciones trimestrales reciben capacitación adicional en lugar de ser penalizados, lo que respalda una cultura centrada en el aprendizaje y el desarrollo. Los programas de capacitación incorporan elementos de gamificación para mejorar la accesibilidad y la retención. Además, los empleados reciben un boletín mensual que cubre temas de seguridad relevantes que respaldan las prácticas seguras tanto profesional como personalmente.
Durante el Mes de Concientización sobre Ciberseguridad, se distribuyen ediciones semanales, junto con actualizaciones oportunas sobre amenazas emergentes, incluidas infracciones y ataques. Franciscan Alliance también organiza sesiones informativas sobre amenazas en asociación con socios externos y utiliza recursos como los materiales de concientización sobre ciberseguridad de Microsoft para informar sus iniciativas de capacitación.
Desarrollo de competencias de seguridad en la era de la IA
A medida que las organizaciones adoptan de manera rápida la IA, hacer de la seguridad la primera prioridad no es solo una mejor práctica, es una necesidad. Los sistemas de IA son herramientas poderosas que pueden transformar la productividad empresarial, pero sin medidas sólidas de gobernanza y seguridad, también pueden presentar riesgos significativos. Para abordar estos desafíos y potenciar el liderazgo que prioriza la seguridad, invitamos a los ejecutivos de nivel C a registrarse en el próximo seminario web de Microsoft «Confianza en la IA: Aceleren el crecimiento empresarial con confianza«, que contará con discusiones críticas sobre cómo generar confianza en la IA para su organización.
Además, la directora de productos de IA responsable de Microsoft, Sarah Bird, moderará el panel, «Ciberseguridad e IA, riesgo estratégico y ventaja competitiva«, en la Cumbre NASDAQ el 21 de octubre de 2025 en la Bolsa de Valores de Nueva York, donde expertos de la industria brindarán orientación sobre gobernanza y seguridad para la IA. En esta sesión, los expertos discutirán casos de uso del mundo real, desarrollos regulatorios y las implicaciones estratégicas de la integración de la IA en entornos empresariales. Eventos como estos son oportunidades increíbles para que los ejecutivos profundicen su comprensión y lideren con confianza en la era de la IA.
Aprovechen al máximo el Mes de la Concientización sobre Ciberseguridad
Esperamos que estos recursos les brinden el aprendizaje, la capacitación y la confianza para prepararlos a ustedes y a sus organizaciones para el éxito, tanto este mes como más allá. Ahora es el momento de construir una cultura con una mentalidad donde la seguridad es primero, al hacer que la seguridad sea parte de sus hábitos diarios en el trabajo, el hogar y en cualquier otro lugar. Una mentalidad donde la seguridad es primero significa mantenerse informados, proteger de manera proactiva los activos digitales y alentar a otros a hacer lo mismo. La seguridad es un deporte de equipo. Al promover la vigilancia y la responsabilidad compartida, podemos crear un mundo más seguro para todos.
Para obtener más información sobre las soluciones de seguridad de Microsoft, visiten nuestro sitio web. Agreguen a Favoritos el blog de Seguridad para mantenerse al día con nuestra cobertura experta en asuntos de seguridad. Además, síganos en LinkedIn (Microsoft Security) y X (@MSFTSecurity) para conocer las últimas noticias y actualizaciones sobre ciberseguridad.
AWS Glue adds write operations support for SAP OData, Adobe Marketo Engage, Salesforce Marketing Cloud, and HubSpot connectors. This allows you to not only extract data from those applications, but also write data to them directly from your AWS Glue ETL jobs.
With the new write functionality you can create and update records in SAP systems; sync leads into Adobe Marketo Engage; updating subscriber and campaign data in Salesforce Marketing Cloud; manage contacts, companies, and deals in HubSpot; and more.
This feature simplifies building end-to-end ETL pipelines that both extract data from and write processed results back to target applications, eliminating the need for custom scripts or intermediate systems.
Write operations support for SAP OData, Adobe Marketo Engage, Salesforce Marketing Cloud, and HubSpot connectors is available in all Regions where AWS Glue is available. To learn more and see the list of supported entities, visit AWS Glue documentation.
AWS Glue adds write operations support for SAP OData, Adobe Marketo Engage, Salesforce Marketing Cloud, and HubSpot connectors. This allows you to not only extract data from those applications, but also write data to them directly from your AWS Glue ETL jobs. With the new write functionality you can create and update records in SAP systems; sync leads into Adobe Marketo Engage; updating subscriber and campaign data in Salesforce Marketing Cloud; manage contacts, companies, and deals in HubSpot; and more. This feature simplifies building end-to-end ETL pipelines that both extract data from and write processed results back to target applications, eliminating the need for custom scripts or intermediate systems. Write operations support for SAP OData, Adobe Marketo Engage, Salesforce Marketing Cloud, and HubSpot connectors is available in all Regions where AWS Glue is available. To learn more and see the list of supported entities, visit AWS Glue documentation.
Today, AWS announces Internet Protocol version 6 (IPv6) addressing support for Amazon Kinesis Video Streams (KVS). With this enhancement, KVS now offers dual-stack endpoints that let customers use both IPv4 and IPv6 addresses to stream video from millions of devices. This means that existing IPv4 implementations continue to work seamlessly while gaining the benefits of IPv6 connectivity.
As customers increasingly encounter IPv4 address exhaustion in their private networks, this enhancement delivers much-needed flexibility. Organizations can now seamlessly stream videos using IPv4, IPv6, or dual-stack clients. This advancement simplifies IPv6-based system transitions, ensures compliance requirements are met, and eliminates dependency on costly address translation equipment.
IPv6 support is available in all commercial AWS Regions where Amazon KVS is available except Ap-Southeast-1 and GovCloud regions . To learn more about Amazon KVS, refer to the developer guide.
Today, AWS announces Internet Protocol version 6 (IPv6) addressing support for Amazon Kinesis Video Streams (KVS). With this enhancement, KVS now offers dual-stack endpoints that let customers use both IPv4 and IPv6 addresses to stream video from millions of devices. This means that existing IPv4 implementations continue to work seamlessly while gaining the benefits of IPv6 connectivity. As customers increasingly encounter IPv4 address exhaustion in their private networks, this enhancement delivers much-needed flexibility. Organizations can now seamlessly stream videos using IPv4, IPv6, or dual-stack clients. This advancement simplifies IPv6-based system transitions, ensures compliance requirements are met, and eliminates dependency on costly address translation equipment. IPv6 support is available in all commercial AWS Regions where Amazon KVS is available except Ap-Southeast-1 and GovCloud regions . To learn more about Amazon KVS, refer to the developer guide.
You can now perform batch AI inference within Amazon OpenSearch Ingestion pipelines to efficiently enrich and ingest large datasets for Amazon OpenSearch Service domains.
Previously, customers used OpenSearch’s AI connectors to Amazon Bedrock, Amazon SageMaker, and 3rd-party services for real-time inference. Inferences generate enrichments such as vector embeddings, predictions, translations, and recommendations to power AI use cases. Real-time inference is ideal for low-latency requirements such as streaming enrichments. Batch inference is ideal for enriching large datasets offline, delivering higher performance and cost efficiency. You can now use the same AI connectors with Amazon OpenSearch Ingestion pipelines as an asynchronous batch inference job to enrich large datasets such as generating and ingesting up to billions of vector embeddings.
This feature is available in all regions that support Amazon OpenSearch Ingestion and 2.17+ domains. Learn more from the documentation.
You can now perform batch AI inference within Amazon OpenSearch Ingestion pipelines to efficiently enrich and ingest large datasets for Amazon OpenSearch Service domains. Previously, customers used OpenSearch’s AI connectors to Amazon Bedrock, Amazon SageMaker, and 3rd-party services for real-time inference. Inferences generate enrichments such as vector embeddings, predictions, translations, and recommendations to power AI use cases. Real-time inference is ideal for low-latency requirements such as streaming enrichments. Batch inference is ideal for enriching large datasets offline, delivering higher performance and cost efficiency. You can now use the same AI connectors with Amazon OpenSearch Ingestion pipelines as an asynchronous batch inference job to enrich large datasets such as generating and ingesting up to billions of vector embeddings. This feature is available in all regions that support Amazon OpenSearch Ingestion and 2.17+ domains. Learn more from the documentation.
Starting today, AWS End User Messaging customers can be notified of updates to their SMS onboarding progress in Slack, Email, or any other Amazon EventBridge destination. Before this launch, tracking the status of your onboarding progress was difficult. Customers had to periodically check the status of a phone number registration in the console. Now with this launch, you can be immediately notified when phone number or sender ID registrations in your AWS account are created, submitted, denied or requires an update.
AWS End User Messaging provides developers with a scalable and cost-effective messaging infrastructure without compromising the safety, security, or results of their communications. Developers can integrate messaging to support uses cases such as one-time passcodes (OTP) at sign-ups, account updates, appointment reminders, delivery notifications, promotions and more.
Support for EventBridge for SMS is available in all AWS Regions where End User Messaging is available, see the AWS Region table.
Starting today, AWS End User Messaging customers can be notified of updates to their SMS onboarding progress in Slack, Email, or any other Amazon EventBridge destination. Before this launch, tracking the status of your onboarding progress was difficult. Customers had to periodically check the status of a phone number registration in the console. Now with this launch, you can be immediately notified when phone number or sender ID registrations in your AWS account are created, submitted, denied or requires an update. AWS End User Messaging provides developers with a scalable and cost-effective messaging infrastructure without compromising the safety, security, or results of their communications. Developers can integrate messaging to support uses cases such as one-time passcodes (OTP) at sign-ups, account updates, appointment reminders, delivery notifications, promotions and more. Support for EventBridge for SMS is available in all AWS Regions where End User Messaging is available, see the AWS Region table. To learn more, see AWS End User Messaging.
Today, AWS announces the general availability of a self-service Invoice correction feature to update AWS invoices. This launch enables all AWS customers to correct key invoice attributes—including purchase order numbers, business legal name, and addresses — on their AWS invoices and get corrected invoices instantaneously.
AWS customers can now access the new self-service Invoice correction feature directly from the AWS Billing and Cost Management console. This feature offers AWS customers a guided self-service workflow to update invoice attributes in their account settings and on select invoices. This feature gives AWS customers direct control over invoice corrections while reducing wait times and improving efficiency in managing their AWS accounts.
AWS self-service Invoice Correction feature is generally available in all AWS Regions, excluding GovCloud (US) Regions and China (Beijing) and China (Ningxia) Regions.
To get started with AWS self-service invoice correction feature, please visit the product details page.
Today, AWS announces the general availability of a self-service Invoice correction feature to update AWS invoices. This launch enables all AWS customers to correct key invoice attributes—including purchase order numbers, business legal name, and addresses — on their AWS invoices and get corrected invoices instantaneously. AWS customers can now access the new self-service Invoice correction feature directly from the AWS Billing and Cost Management console. This feature offers AWS customers a guided self-service workflow to update invoice attributes in their account settings and on select invoices. This feature gives AWS customers direct control over invoice corrections while reducing wait times and improving efficiency in managing their AWS accounts. AWS self-service Invoice Correction feature is generally available in all AWS Regions, excluding GovCloud (US) Regions and China (Beijing) and China (Ningxia) Regions. To get started with AWS self-service invoice correction feature, please visit the product details page.
Today, AWS Clean Rooms announces support for cross-region data collaboration. This launch enables companies and their partners to easily collaborate with data sources stored in different regions, without having to move, copy, or share their underlying data.
With AWS Clean Rooms support for cross-region data collaboration, organizations can collaborate with their partners by leveraging datasets stored in regions outside of their own. Companies can collaborate with data sources stored in different AWS and Snowflake Regions from where their collaboration is hosted, eliminating the need to move or replicate data across regions to collaborate with their partners. Collaboration creators can control where their analysis results are delivered by configuring a set of allowed regions, helping each collaborator comply with applicable data residency requirements and sovereignty laws. For example, a media publisher with data stored in US East (N. Virginia) can collaborate with an advertising partner whose data resides in EU Central (Frankfurt) without building additional data pipelines or sharing underlying data with one another.
With AWS Clean Rooms, customers can create a secure data clean room in minutes and collaborate with any company on AWS or Snowflake to generate unique insights about advertising campaigns, investment decisions, and research and development. For more information about the AWS Regions where AWS Clean Rooms is available, see the AWS Regions table. To learn more about collaborating with AWS Clean Rooms, visit AWS Clean Rooms.
Today, AWS Clean Rooms announces support for cross-region data collaboration. This launch enables companies and their partners to easily collaborate with data sources stored in different regions, without having to move, copy, or share their underlying data. With AWS Clean Rooms support for cross-region data collaboration, organizations can collaborate with their partners by leveraging datasets stored in regions outside of their own. Companies can collaborate with data sources stored in different AWS and Snowflake Regions from where their collaboration is hosted, eliminating the need to move or replicate data across regions to collaborate with their partners. Collaboration creators can control where their analysis results are delivered by configuring a set of allowed regions, helping each collaborator comply with applicable data residency requirements and sovereignty laws. For example, a media publisher with data stored in US East (N. Virginia) can collaborate with an advertising partner whose data resides in EU Central (Frankfurt) without building additional data pipelines or sharing underlying data with one another. With AWS Clean Rooms, customers can create a secure data clean room in minutes and collaborate with any company on AWS or Snowflake to generate unique insights about advertising campaigns, investment decisions, and research and development. For more information about the AWS Regions where AWS Clean Rooms is available, see the AWS Regions table. To learn more about collaborating with AWS Clean Rooms, visit AWS Clean Rooms.
EC2 Image Builder now automatically disables pipelines after consecutive failures and allows customers to configure custom log groups for image pipelines. These capabilities address common operational needs including improved control over pipeline execution, enhanced customization options for logging requirements, and better visibility.
Image Builder pipelines are used to automate the creation, testing, and distribution of custom images across your AWS infrastructure. With the new automatic disablement feature, you can configure pipelines to stop execution after a specified number of consecutive failures, preventing creation of unnecessary resources and reducing costs from repeatedly failed builds. Additionally, you can also configure custom log groups for pipelines with specific log retention periods and encryption settings that align with your organizational policies, providing you enhanced customization options for logging and better visibility. These enhancements collectively provide greater control and efficiency in managing your image building processes.
These capabilities are available to all customers at no additional costs, in all AWS commercial regions including AWS China (Beijing) Region, operated by Sinnet, AWS China (Ningxia) Region, operated by NWCD, and AWS GovCloud (US) Regions.
You can get started from the EC2 Image Builder Console, CLI, API, CloudFormation, or CDK, and learn more in the EC2 Image Builder documentation.
EC2 Image Builder now automatically disables pipelines after consecutive failures and allows customers to configure custom log groups for image pipelines. These capabilities address common operational needs including improved control over pipeline execution, enhanced customization options for logging requirements, and better visibility. Image Builder pipelines are used to automate the creation, testing, and distribution of custom images across your AWS infrastructure. With the new automatic disablement feature, you can configure pipelines to stop execution after a specified number of consecutive failures, preventing creation of unnecessary resources and reducing costs from repeatedly failed builds. Additionally, you can also configure custom log groups for pipelines with specific log retention periods and encryption settings that align with your organizational policies, providing you enhanced customization options for logging and better visibility. These enhancements collectively provide greater control and efficiency in managing your image building processes. These capabilities are available to all customers at no additional costs, in all AWS commercial regions including AWS China (Beijing) Region, operated by Sinnet, AWS China (Ningxia) Region, operated by NWCD, and AWS GovCloud (US) Regions. You can get started from the EC2 Image Builder Console, CLI, API, CloudFormation, or CDK, and learn more in the EC2 Image Builder documentation.
