Amazon Connect now includes the conversation history in agent replies and introduces threaded views of email exchanges, making it easier for both agents and customers to maintain context and continuity across interactions. This enhancement provides a more natural and familiar email experience for both agents and customers.

Amazon Connect Email is available in the US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) regions. To learn more and get started, please refer to the help documentation, pricing page, or visit the Amazon Connect website.

 

​Amazon Connect now includes the conversation history in agent replies and introduces threaded views of email exchanges, making it easier for both agents and customers to maintain context and continuity across interactions. This enhancement provides a more natural and familiar email experience for both agents and customers. Amazon Connect Email is available in the US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) regions. To learn more and get started, please refer to the help documentation, pricing page, or visit the Amazon Connect website.  

Amazon Web Services (AWS) is excited to announce the launch of our second Secret Region – AWS Secret-West. With this launch, AWS now offers two regions capable of operating mission-critical workloads at the Secret U.S. security classification level. AWS Secret-West places cloud resources in closer proximity to users and mission in the western U.S., delivering enhanced performance for latency-sensitive workloads and improving operational efficiency. Additionally, the region provides customers with multi-region resiliency capabilities and geographic separation to best meet their U.S. Government mission requirements.

Architected for Security and Compliance
Security is the highest priority at AWS. With the AWS Secret-West Region, customers benefit from data centers and network architecture designed, built, accredited, and operated for security compliance with Intelligence Community Directive (ICD) requirements. The region features multiple Availability Zones, providing the high availability, fault tolerance, and resilience that mission-critical workloads require.

Mission Workload Support
The AWS Secret-West Region allows customers to:
• Build and run mission-critical applications with enhanced geographic distribution
• Process and analyze sensitive data across multiple regions
• Deploy robust disaster recovery strategies
• Leverage comprehensive compute and storage solutions located in the western U.S.
• Utilize services authorized at ICD 503 and Department of Defense (DoD) Security Requirements Guide (SRG) Impact Level (IL6) supporting Intelligence Community and Department of Defense authority to operate mission needs.

To learn more about the AWS Secret-West Region and how to get started, contact us.

 

​Amazon Web Services (AWS) is excited to announce the launch of our second Secret Region – AWS Secret-West. With this launch, AWS now offers two regions capable of operating mission-critical workloads at the Secret U.S. security classification level. AWS Secret-West places cloud resources in closer proximity to users and mission in the western U.S., delivering enhanced performance for latency-sensitive workloads and improving operational efficiency. Additionally, the region provides customers with multi-region resiliency capabilities and geographic separation to best meet their U.S. Government mission requirements. Architected for Security and Compliance Security is the highest priority at AWS. With the AWS Secret-West Region, customers benefit from data centers and network architecture designed, built, accredited, and operated for security compliance with Intelligence Community Directive (ICD) requirements. The region features multiple Availability Zones, providing the high availability, fault tolerance, and resilience that mission-critical workloads require. Mission Workload Support The AWS Secret-West Region allows customers to: • Build and run mission-critical applications with enhanced geographic distribution • Process and analyze sensitive data across multiple regions • Deploy robust disaster recovery strategies • Leverage comprehensive compute and storage solutions located in the western U.S. • Utilize services authorized at ICD 503 and Department of Defense (DoD) Security Requirements Guide (SRG) Impact Level (IL6) supporting Intelligence Community and Department of Defense authority to operate mission needs. To learn more about the AWS Secret-West Region and how to get started, contact us.  

Today, AWS announces RTB Fabric, a fully managed service that helps you connect with your AdTech partners such as Amazon Ads, GumGum, Kargo, MobileFuse, Sovrn, TripleLift, Viant, Yieldmo, and more in three steps while delivering single-digit millisecond latency through a private, high-performance network environment. RTB Fabric reduces standard cloud networking costs by up to 80% and does not require upfront commitments.

The service includes modules, a capability that helps you bring your own and partner applications securely into the compute environment for real-time bidding. Modules support containerized applications and foundation models (FMs) that can enhance transaction efficiency and bidding effectiveness. Today, AWS RTB Fabric launches with three built-in modules to help you optimize traffic, improve bid efficiency, and increase bid response rates—all running inline for consistent low-latency execution. AWS RTB Fabric helps you to optimize auction execution, maximize supply monetization, and increase publisher revenue. You can connect with AdTech companies faster to reach target audiences, increase campaign scale, and improve performance for higher return on ad spend.

AWS RTB Fabric is generally available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Tokyo), Europe (Frankfurt), and Europe (Ireland).. To learn more, read the Blog, Documentation, or visit the AWS RTB Fabric product page.

 

​Today, AWS announces RTB Fabric, a fully managed service that helps you connect with your AdTech partners such as Amazon Ads, GumGum, Kargo, MobileFuse, Sovrn, TripleLift, Viant, Yieldmo, and more in three steps while delivering single-digit millisecond latency through a private, high-performance network environment. RTB Fabric reduces standard cloud networking costs by up to 80% and does not require upfront commitments.
The service includes modules, a capability that helps you bring your own and partner applications securely into the compute environment for real-time bidding. Modules support containerized applications and foundation models (FMs) that can enhance transaction efficiency and bidding effectiveness. Today, AWS RTB Fabric launches with three built-in modules to help you optimize traffic, improve bid efficiency, and increase bid response rates—all running inline for consistent low-latency execution. AWS RTB Fabric helps you to optimize auction execution, maximize supply monetization, and increase publisher revenue. You can connect with AdTech companies faster to reach target audiences, increase campaign scale, and improve performance for higher return on ad spend.
AWS RTB Fabric is generally available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Tokyo), Europe (Frankfurt), and Europe (Ireland).. To learn more, read the Blog, Documentation, or visit the AWS RTB Fabric product page.  

Amazon CloudWatch Synthetics introduces multi-check blueprints, enabling customers to create comprehensive synthetic tests using simple JSON configuration files. This new feature addresses the challenge many customers face when developing custom scripts for basic endpoint monitoring, which often lack the depth needed for thorough synthetic testing across various check types like HTTP endpoints with different authentication methods, DNS record validation, SSL certificate monitoring, and TCP port checks.

With multi-check blueprints, customers can now bundle up to 10 different monitoring steps, one step per endpoint, in a single canary, making API monitoring more cost-effective and easier to implement. The solution provides built-in support for complex assertions on response codes, latency, headers, and body content, along with seamless integration with AWS Secrets Manager for secure credential handling. Customers benefit from detailed step-by-step results and debugging capabilities through the existing CloudWatch Synthetics console, significantly simplifying the process of implementing comprehensive API monitoring compared to writing individual custom canaries for each check. This feature streamlines monitoring workflows, reduces costs, and enhances the overall efficiency of synthetic monitoring setups.

Multi-check blueprints are available in all commercial AWS regions where Amazon CloudWatch Synthetics is offered. For pricing details, see Amazon CloudWatch pricing. To learn more about multi-check blueprints and how to get started, see the CloudWatch Synthetics Canaries Blueprints documentation.

 

​Amazon CloudWatch Synthetics introduces multi-check blueprints, enabling customers to create comprehensive synthetic tests using simple JSON configuration files. This new feature addresses the challenge many customers face when developing custom scripts for basic endpoint monitoring, which often lack the depth needed for thorough synthetic testing across various check types like HTTP endpoints with different authentication methods, DNS record validation, SSL certificate monitoring, and TCP port checks. With multi-check blueprints, customers can now bundle up to 10 different monitoring steps, one step per endpoint, in a single canary, making API monitoring more cost-effective and easier to implement. The solution provides built-in support for complex assertions on response codes, latency, headers, and body content, along with seamless integration with AWS Secrets Manager for secure credential handling. Customers benefit from detailed step-by-step results and debugging capabilities through the existing CloudWatch Synthetics console, significantly simplifying the process of implementing comprehensive API monitoring compared to writing individual custom canaries for each check. This feature streamlines monitoring workflows, reduces costs, and enhances the overall efficiency of synthetic monitoring setups. Multi-check blueprints are available in all commercial AWS regions where Amazon CloudWatch Synthetics is offered. For pricing details, see Amazon CloudWatch pricing. To learn more about multi-check blueprints and how to get started, see the CloudWatch Synthetics Canaries Blueprints documentation.  

Amazon CloudWatch now offers interactive incident report generation, enabling customers to create comprehensive post-incident analysis reports in minutes. The new capability, available within CloudWatch investigations, automatically gathers and correlates your telemetry data, as well as your input and any actions taken during an investigation, and produces a streamlined incident report.

Using the new feature you can automatically capture critical operational telemetry, service configurations, and investigation findings to generate detailed reports. Reports include executive summaries, timeline of events, impact assessments, and actionable recommendations. These reports help you better identify patterns, implement preventive measures, and continuously improve your operational posture through structured post incident analysis.

The incident report generation feature is available in US East (N. Virginia), US East (Ohio), US West (Oregon), Asia Pacific (Hong Kong), Asia Pacific (Mumbai), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Europe (Frankfurt), Europe (Ireland), Europe (Spain), and Europe (Stockholm).

You can create their first incident report by first creating a CloudWatch investigation and then clicking “Incident report”. To learn more about this new feature, visit the CloudWatch incident reports documentation.

 

​Amazon CloudWatch now offers interactive incident report generation, enabling customers to create comprehensive post-incident analysis reports in minutes. The new capability, available within CloudWatch investigations, automatically gathers and correlates your telemetry data, as well as your input and any actions taken during an investigation, and produces a streamlined incident report. Using the new feature you can automatically capture critical operational telemetry, service configurations, and investigation findings to generate detailed reports. Reports include executive summaries, timeline of events, impact assessments, and actionable recommendations. These reports help you better identify patterns, implement preventive measures, and continuously improve your operational posture through structured post incident analysis. The incident report generation feature is available in US East (N. Virginia), US East (Ohio), US West (Oregon), Asia Pacific (Hong Kong), Asia Pacific (Mumbai), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Europe (Frankfurt), Europe (Ireland), Europe (Spain), and Europe (Stockholm). You can create their first incident report by first creating a CloudWatch investigation and then clicking “Incident report”. To learn more about this new feature, visit the CloudWatch incident reports documentation.  

Starting today, Amazon EC2 High Memory U7i instances with 6TB of memory (u7i-6tb.112xlarge) are now available in the US East (Ohio) region. U7i-6tb instances are part of AWS 7th generation and are powered by custom fourth generation Intel Xeon Scalable Processors (Sapphire Rapids). U7i-6tb instances offer 6TB of DDR5 memory, enabling customers to scale transaction processing throughput in a fast-growing data environment.

U7i-6tb instances offer 448 vCPUs, support up to 100Gbps Elastic Block Storage (EBS) for faster data loading and backups, deliver up to 100Gbps of network bandwidth, and support ENA Express. U7i instances are ideal for customers using mission-critical in-memory databases like SAP HANA, Oracle, and SQL Server.

To learn more about U7i instances, visit the High Memory instances page.

 

​Starting today, Amazon EC2 High Memory U7i instances with 6TB of memory (u7i-6tb.112xlarge) are now available in the US East (Ohio) region. U7i-6tb instances are part of AWS 7th generation and are powered by custom fourth generation Intel Xeon Scalable Processors (Sapphire Rapids). U7i-6tb instances offer 6TB of DDR5 memory, enabling customers to scale transaction processing throughput in a fast-growing data environment. U7i-6tb instances offer 448 vCPUs, support up to 100Gbps Elastic Block Storage (EBS) for faster data loading and backups, deliver up to 100Gbps of network bandwidth, and support ENA Express. U7i instances are ideal for customers using mission-critical in-memory databases like SAP HANA, Oracle, and SQL Server. To learn more about U7i instances, visit the High Memory instances page.  

Amazon Relational Database Service (Amazon RDS) for SQL Server now supports encrypting native backups in Amazon S3 using server-side encryption with AWS KMS keys (SSE-KMS). When customers create database backup files (.bak files) in their Amazon S3 buckets, the backup files are automatically encrypted using server-side encryption with Amazon S3-managed keys (SSE-S3). Now, customers have the option to additionally encrypt their native backup files in Amazon S3 using their own AWS KMS key for additional protection.

To use SSE-KMS encryption for native backups, customers must update their KMS key policies to provide access to the RDS backup service, and specify the parameter @enable_bucket_default_encryption in their native backup stored procedure. For detailed instructions on how to use SSE-KMS with native backups, please refer to the Amazon RDS for SQL Server User Guide. This feature is available in all AWS Regions where Amazon RDS for SQL Server is available.

 

​Amazon Relational Database Service (Amazon RDS) for SQL Server now supports encrypting native backups in Amazon S3 using server-side encryption with AWS KMS keys (SSE-KMS). When customers create database backup files (.bak files) in their Amazon S3 buckets, the backup files are automatically encrypted using server-side encryption with Amazon S3-managed keys (SSE-S3). Now, customers have the option to additionally encrypt their native backup files in Amazon S3 using their own AWS KMS key for additional protection. To use SSE-KMS encryption for native backups, customers must update their KMS key policies to provide access to the RDS backup service, and specify the parameter @enable_bucket_default_encryption in their native backup stored procedure. For detailed instructions on how to use SSE-KMS with native backups, please refer to the Amazon RDS for SQL Server User Guide. This feature is available in all AWS Regions where Amazon RDS for SQL Server is available.  

Amazon Elastic Kubernetes Service (Amazon EKS) Auto Mode is now available in the AWS GovCloud (US-East) and (US-West) regions. This feature fully automates compute, storage, and networking management for Kubernetes clusters. Additionally, EKS Auto Mode now supports FIPS-validated cryptographic modules through its Amazon Machine Images (AMIs) to help customers meet FedRAMP compliance requirements.

EKS Auto Mode enables organizations to get Kubernetes conformant managed compute, networking, and storage for any new or existing EKS cluster. Its AMIs include FIPS-compliant cryptographic modules to help meet federal security standards for regulated workloads. EKS Auto Mode manages OS patching and updates, and strengthens security posture through ephemeral compute, making it ideal for workloads that require high security standards. It also dynamically scales EC2 instances based on demand, helping optimize compute costs while maintaining application availability.

Amazon EKS Auto Mode is now available in AWS GovCloud (US-East) and (US-West). You can enable EKS Auto Mode in any EKS cluster running Kubernetes 1.29 and above with no upfront fees or commitments—you pay for the management of the compute resources provisioned, in addition to your regular EC2 costs.

To get started with EKS Auto Mode, visit the Amazon EKS product page. For additional details, see the Amazon EKS User Guide and AWS GovCloud (US) documentation.

 

​Amazon Elastic Kubernetes Service (Amazon EKS) Auto Mode is now available in the AWS GovCloud (US-East) and (US-West) regions. This feature fully automates compute, storage, and networking management for Kubernetes clusters. Additionally, EKS Auto Mode now supports FIPS-validated cryptographic modules through its Amazon Machine Images (AMIs) to help customers meet FedRAMP compliance requirements. EKS Auto Mode enables organizations to get Kubernetes conformant managed compute, networking, and storage for any new or existing EKS cluster. Its AMIs include FIPS-compliant cryptographic modules to help meet federal security standards for regulated workloads. EKS Auto Mode manages OS patching and updates, and strengthens security posture through ephemeral compute, making it ideal for workloads that require high security standards. It also dynamically scales EC2 instances based on demand, helping optimize compute costs while maintaining application availability. Amazon EKS Auto Mode is now available in AWS GovCloud (US-East) and (US-West). You can enable EKS Auto Mode in any EKS cluster running Kubernetes 1.29 and above with no upfront fees or commitments—you pay for the management of the compute resources provisioned, in addition to your regular EC2 costs. To get started with EKS Auto Mode, visit the Amazon EKS product page. For additional details, see the Amazon EKS User Guide and AWS GovCloud (US) documentation.  

AWS announces Amazon DCV 2025.0, the latest version of the high-performance remote display protocol that enables customers to securely access remote desktops and application sessions. This release focuses on enhancing user productivity and security while expanding platform compatibility for diverse use cases.

Amazon DCV 2025.0 includes the following key features and improvements:

• Enhanced WebAuthn redirection on Windows and standard browser-based WebAuthn support on Linux, enabling security key authentication (like Yubikeys, Windows Hello) in native Windows and SaaS applications within virtual desktop sessions
• Linux client support for ARM architecture, further broadening compatibility and performance
• Windows Server 2025 support, delivering latest security standards and enhanced performance on DCV hosts
• Server side keyboard layout support and layout alignment for Windows clients, enhancing input reliability and consistency
• Scroll wheel optimizations for smoother navigation

For more information about the new features and enhancements in Amazon DCV 2025.0, see the release notes or visit the Amazon DCV webpage to learn more and get started.

 

​AWS announces Amazon DCV 2025.0, the latest version of the high-performance remote display protocol that enables customers to securely access remote desktops and application sessions. This release focuses on enhancing user productivity and security while expanding platform compatibility for diverse use cases. Amazon DCV 2025.0 includes the following key features and improvements:

Enhanced WebAuthn redirection on Windows and standard browser-based WebAuthn support on Linux, enabling security key authentication (like Yubikeys, Windows Hello) in native Windows and SaaS applications within virtual desktop sessions
Linux client support for ARM architecture, further broadening compatibility and performance
Windows Server 2025 support, delivering latest security standards and enhanced performance on DCV hosts
Server side keyboard layout support and layout alignment for Windows clients, enhancing input reliability and consistency
Scroll wheel optimizations for smoother navigation

For more information about the new features and enhancements in Amazon DCV 2025.0, see the release notes or visit the Amazon DCV webpage to learn more and get started.  

Today, AWS’ Customer Carbon Footprint Tool (CCFT) has been updated to include Scope 3 emissions data and Scope 1 natural gas and refrigerants, providing AWS customers more complete visibility into their cloud carbon footprint. This update expands the CCFT to cover all three industry-standard emission scopes as defined by the Greenhouse Gas Protocol.

The CCFT Scope 3 update gives AWS customers full visibility into the lifecycle carbon impact of their AWS usage, including emissions from manufacturing the servers that run their workloads, powering AWS facilities, and transporting equipment to data centers. Historical data is available back to January 2022, allowing organizations to track their progress over time and make informed decisions about their cloud strategy to meet their sustainability goals. This data is available through the CCFT dashboard and AWS Billing and Cost Management Data Exports, enabling customers to easily incorporate carbon insights into their operational workflows, sustainability planning, and reporting processes.

To learn more about the enhanced Customer Carbon Footprint Tool, visit the CCFT Website, AWS Billing and Cost Management console or read the updated methodology documentation and release notes.

 

​Today, AWS’ Customer Carbon Footprint Tool (CCFT) has been updated to include Scope 3 emissions data and Scope 1 natural gas and refrigerants, providing AWS customers more complete visibility into their cloud carbon footprint. This update expands the CCFT to cover all three industry-standard emission scopes as defined by the Greenhouse Gas Protocol.
The CCFT Scope 3 update gives AWS customers full visibility into the lifecycle carbon impact of their AWS usage, including emissions from manufacturing the servers that run their workloads, powering AWS facilities, and transporting equipment to data centers. Historical data is available back to January 2022, allowing organizations to track their progress over time and make informed decisions about their cloud strategy to meet their sustainability goals. This data is available through the CCFT dashboard and AWS Billing and Cost Management Data Exports, enabling customers to easily incorporate carbon insights into their operational workflows, sustainability planning, and reporting processes.
To learn more about the enhanced Customer Carbon Footprint Tool, visit the CCFT Website, AWS Billing and Cost Management console or read the updated methodology documentation and release notes.