AWS announces the next generation of Amazon Connect, where powerful AI turns every customer touchpoint into a deeper relationship and better outcome. This comprehensive approach spans self-service, agent assistance, analytics, post-contact evaluation, and automated follow-up boosts sales and delights customers, while learning from every touchpoint. The next generation of Amazon Connect can be enabled with a single click, and includes unlimited use of AI capabilities, so you can focus on making customer experience improvements, not cost-driven compromises.

This next generation of Amazon Connect is available in US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London). To learn more see our launch blog, documentation, and our pricing page.

 

​AWS announces the next generation of Amazon Connect, where powerful AI turns every customer touchpoint into a deeper relationship and better outcome. This comprehensive approach spans self-service, agent assistance, analytics, post-contact evaluation, and automated follow-up boosts sales and delights customers, while learning from every touchpoint. The next generation of Amazon Connect can be enabled with a single click, and includes unlimited use of AI capabilities, so you can focus on making customer experience improvements, not cost-driven compromises. This next generation of Amazon Connect is available in US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London). To learn more see our launch blog, documentation, and our pricing page.  

Today, AWS announces increased quotas for AWS Client VPN, expanding routes per target network association to 100 and authorization rules per endpoint to 200.

AWS Client VPN allows you to securely manage network routing and access control for your VPN connections. Previously, you were given default quota of 10 routes per association and 50 authorization rules per endpoint. With this quota increase, you can now configure up to 100 routes per association and 200 rules per endpoint. For example, enterprises with distributed architectures can define specific routing paths for multiple subnets across development, staging, and production environments, providing greater flexibility and granular control over network traffic flows.

These new quotas are default configurations and can be adjusted to a higher limit as well. These default quotas are automatically applied to all new and existing Client VPN endpoints. This enhancement is available at no additional cost in all AWS Regions where AWS Client VPN is generally available.

To learn more about Client VPN:

• Read the AWS Client VPN quotas page
• Visit the AWS Client VPN product page
• Read the AWS Client VPN documentation

 

​Today, AWS announces increased quotas for AWS Client VPN, expanding routes per target network association to 100 and authorization rules per endpoint to 200. AWS Client VPN allows you to securely manage network routing and access control for your VPN connections. Previously, you were given default quota of 10 routes per association and 50 authorization rules per endpoint. With this quota increase, you can now configure up to 100 routes per association and 200 rules per endpoint. For example, enterprises with distributed architectures can define specific routing paths for multiple subnets across development, staging, and production environments, providing greater flexibility and granular control over network traffic flows. These new quotas are default configurations and can be adjusted to a higher limit as well. These default quotas are automatically applied to all new and existing Client VPN endpoints. This enhancement is available at no additional cost in all AWS Regions where AWS Client VPN is generally available. To learn more about Client VPN:

Read the AWS Client VPN quotas page
Visit the AWS Client VPN product page
Read the AWS Client VPN documentation  

The Amazon DAX SDK for JavaScript, version 3 (v3) is now available. You can use this new DAX SDK to build JavaScript applications that benefit from accelerated access to DynamoDB with minimal configuration changes. The AWS SDK for JavaScript v3 offers a modular architecture and features that improve developer productivity.

DAX is a fully managed, highly available, in-memory cache for DynamoDB that can boost read performance by up to 10 times, even at millions of requests per second. It is API compatible with DynamoDB, so you do not need to change your application logic. Simply provision a DAX cluster, update your client to use the new DAX SDK for JavaScript v3, and direct your existing DynamoDB calls to the DAX endpoint.

For information about DAX Regional availability, see the “Service endpoints” section in Amazon DynamoDB endpoints and quotas. To get started with the DAX SDK for JavaScript v3, see Node.js and DAX.

 

​The Amazon DAX SDK for JavaScript, version 3 (v3) is now available. You can use this new DAX SDK to build JavaScript applications that benefit from accelerated access to DynamoDB with minimal configuration changes. The AWS SDK for JavaScript v3 offers a modular architecture and features that improve developer productivity. DAX is a fully managed, highly available, in-memory cache for DynamoDB that can boost read performance by up to 10 times, even at millions of requests per second. It is API compatible with DynamoDB, so you do not need to change your application logic. Simply provision a DAX cluster, update your client to use the new DAX SDK for JavaScript v3, and direct your existing DynamoDB calls to the DAX endpoint. For information about DAX Regional availability, see the “Service endpoints” section in Amazon DynamoDB endpoints and quotas. To get started with the DAX SDK for JavaScript v3, see Node.js and DAX.  

AWS WAF now supports URI fragment field matching, enabling customers to match against the URI fragment and along with the already supported URI path. With this feature, customers can create rules that inspect and match against the content of the URI fragment within the URI path.

Customers previously could use WAF match conditions to inspect requests and compare their origin against provided criteria. As customers strive to enhance security, they have requested the ability to match against the URI fragment – the part of the URL often after the «#» symbol. URI fragment is often used to identify specific sections or anchors within a web page and is not typically sent to the server during the initial request. For example, if you have a login page with a dynamic fragment like «foo://login.aspx#myFragment», you can create a rule that only allows requests with the «myFragment» fragment and denies all others. This enables targeted security controls, such as blocking access to sensitive areas, detecting unauthorized access attempts, and implementing enhanced bot detection by analyzing fragment patterns used by malicious actors.

There is no additional cost, but standard WAF charges still apply. For more information about pricing, visit the AWS WAF Pricing page. The feature is available in all AWS Regions where WAF is available for all supported origins. For more information about URI field for matching, visit the Developer Guide.
 

 

​AWS WAF now supports URI fragment field matching, enabling customers to match against the URI fragment and along with the already supported URI path. With this feature, customers can create rules that inspect and match against the content of the URI fragment within the URI path. Customers previously could use WAF match conditions to inspect requests and compare their origin against provided criteria. As customers strive to enhance security, they have requested the ability to match against the URI fragment – the part of the URL often after the «#» symbol. URI fragment is often used to identify specific sections or anchors within a web page and is not typically sent to the server during the initial request. For example, if you have a login page with a dynamic fragment like «foo://login.aspx#myFragment», you can create a rule that only allows requests with the «myFragment» fragment and denies all others. This enables targeted security controls, such as blocking access to sensitive areas, detecting unauthorized access attempts, and implementing enhanced bot detection by analyzing fragment patterns used by malicious actors. There is no additional cost, but standard WAF charges still apply. For more information about pricing, visit the AWS WAF Pricing page. The feature is available in all AWS Regions where WAF is available for all supported origins. For more information about URI field for matching, visit the Developer Guide.    

The Amazon DAX SDK for Go, version 2 (v2) is now available and is compatible with the AWS SDK for Go v2. The Amazon DAX SDK for Go v2 offers a modular architecture and features that improve developer productivity.

DAX is a fully managed, highly available, in-memory cache for DynamoDB that can boost read performance by up to 10 times, even at millions of requests per second. It is API compatible with DynamoDB, so you do not need to change your application logic. Simply create a DAX cluster, switch to the DAX SDK for Go v2, and point your existing DynamoDB calls to the DAX endpoint.

For information about DAX Regional availability, see the “Service endpoints” section in Amazon DynamoDB endpoints and quotas. To get started with the DAX SDK for Go v2, see DAX SDK for Go.

 

​The Amazon DAX SDK for Go, version 2 (v2) is now available and is compatible with the AWS SDK for Go v2. The Amazon DAX SDK for Go v2 offers a modular architecture and features that improve developer productivity. DAX is a fully managed, highly available, in-memory cache for DynamoDB that can boost read performance by up to 10 times, even at millions of requests per second. It is API compatible with DynamoDB, so you do not need to change your application logic. Simply create a DAX cluster, switch to the DAX SDK for Go v2, and point your existing DynamoDB calls to the DAX endpoint. For information about DAX Regional availability, see the “Service endpoints” section in Amazon DynamoDB endpoints and quotas. To get started with the DAX SDK for Go v2, see DAX SDK for Go.  

AWS Firewall Manager is now available in the AWS Asia Pacific (Thailand) and AWS Mexico (Central) regions, bringing AWS Firewall Manager to a total of 34 AWS commercial regions, 2 GovCloud regions, and all Amazon CloudFront edge locations.

AWS Firewall Manager is a security management service that enables customers to centrally configure and manage firewall rules across their accounts and resources. Using AWS Firewall Manager, customers can manage AWS WAF rules, AWS Shield Advanced protections, AWS Network Firewall, R53 resolver DNS Firewall and VPC security groups across their entire AWS Organizations. AWS Firewall Manager makes it easier for customers to ensure that all firewall rules are consistently enforced and compliant, even as new accounts and resources are created.

To get started, see the AWS Firewall Manager documentation for more details and the AWS Region Table for the list of regions where AWS Firewall Manager is currently available. To learn more about AWS Firewall Manager, its features, and its pricing, visit the AWS Firewall Manager website.

 

​AWS Firewall Manager is now available in the AWS Asia Pacific (Thailand) and AWS Mexico (Central) regions, bringing AWS Firewall Manager to a total of 34 AWS commercial regions, 2 GovCloud regions, and all Amazon CloudFront edge locations. AWS Firewall Manager is a security management service that enables customers to centrally configure and manage firewall rules across their accounts and resources. Using AWS Firewall Manager, customers can manage AWS WAF rules, AWS Shield Advanced protections, AWS Network Firewall, R53 resolver DNS Firewall and VPC security groups across their entire AWS Organizations. AWS Firewall Manager makes it easier for customers to ensure that all firewall rules are consistently enforced and compliant, even as new accounts and resources are created. To get started, see the AWS Firewall Manager documentation for more details and the AWS Region Table for the list of regions where AWS Firewall Manager is currently available. To learn more about AWS Firewall Manager, its features, and its pricing, visit the AWS Firewall Manager website.  

Customers can now set exclusion time windows to avoid affecting a service’s reliability score during planned downtime. This feature works with service-level objectives (SLOs) that are created and tracked using CloudWatch Application Signals. SLOs help track longer term performance of services against pre-defined thresholds. Customers can now gain control for pausing/resuming their SLOs during planned outages on CloudWatch Application Signals, an application performance monitoring (APM) tool that simplifies health and performance monitoring for applications hosted on AWS.

Customers occasionally need to omit specific timeframes from their SLO status and budget calculations due to scheduled maintenance, such as a periodical database maintenance window. This could be a single event, like a one time testing window, or a repeating event, such as off-hours. Using the Application Signals console or the SLO CloudFormation template, they can configure a start date and time, plus a duration or end time, to pause SLO measurements during a specific window. The new feature allows for configuring exclusion windows for multiple SLOs at a time, including existing SLOs.

All regions with Application Signals also support SLO time window exclusion. See documentation to learn more about SLOs. Customers may now sign up for the new bundled pricing plan for Application Signals. To learn more, see Amazon CloudWatch pricing.
 

 

​Customers can now set exclusion time windows to avoid affecting a service’s reliability score during planned downtime. This feature works with service-level objectives (SLOs) that are created and tracked using CloudWatch Application Signals. SLOs help track longer term performance of services against pre-defined thresholds. Customers can now gain control for pausing/resuming their SLOs during planned outages on CloudWatch Application Signals, an application performance monitoring (APM) tool that simplifies health and performance monitoring for applications hosted on AWS. Customers occasionally need to omit specific timeframes from their SLO status and budget calculations due to scheduled maintenance, such as a periodical database maintenance window. This could be a single event, like a one time testing window, or a repeating event, such as off-hours. Using the Application Signals console or the SLO CloudFormation template, they can configure a start date and time, plus a duration or end time, to pause SLO measurements during a specific window. The new feature allows for configuring exclusion windows for multiple SLOs at a time, including existing SLOs. All regions with Application Signals also support SLO time window exclusion. See documentation to learn more about SLOs. Customers may now sign up for the new bundled pricing plan for Application Signals. To learn more, see Amazon CloudWatch pricing.    

AWS Transfer Family enhances certificate management capabilities for Applicability Statement 2 (AS2) with more options to import and monitor your AS2 certificates. This update makes it easier to migrate AS2 trading partner relationships to AWS and ensure uninterrupted communications.

AS2 is a widely used business-to-business messaging protocol in industries such as healthcare, retail and supply chain, and uses certificate keys for secure message transmission and signing. You now have an option to import complete certificate information, including the full certificate chain, as a single PEM file. To ensure timely rotation of your certificates, you can check the certificate expiration status using the Transfer Family console or the DescribeCertificate API command. These enhancements make it easier to manage your AS2 certificates within AWS Transfer Family and ensure seamless communications with your trading partners.

The new AS2 certificate management capabilities are available in all AWS Regions where the Transfer Family service is available. To learn more, visit the documentation and take the self-paced AS2 workshop.
 

 

​AWS Transfer Family enhances certificate management capabilities for Applicability Statement 2 (AS2) with more options to import and monitor your AS2 certificates. This update makes it easier to migrate AS2 trading partner relationships to AWS and ensure uninterrupted communications. AS2 is a widely used business-to-business messaging protocol in industries such as healthcare, retail and supply chain, and uses certificate keys for secure message transmission and signing. You now have an option to import complete certificate information, including the full certificate chain, as a single PEM file. To ensure timely rotation of your certificates, you can check the certificate expiration status using the Transfer Family console or the DescribeCertificate API command. These enhancements make it easier to manage your AS2 certificates within AWS Transfer Family and ensure seamless communications with your trading partners. The new AS2 certificate management capabilities are available in all AWS Regions where the Transfer Family service is available. To learn more, visit the documentation and take the self-paced AS2 workshop.    

A new minor version of Microsoft SQL Server is now available on Amazon Relational Database Service (Amazon RDS) Custom for SQL Server, providing performance enhancements and security fixes. Amazon RDS Custom for SQL Server now supports this latest minor version of SQL Server 2022 across the Developer, Web, Standard, and Enterprise editions.

We encourage you to upgrade your Amazon RDS for SQL Server database instances at your convenience. You can upgrade with just a few clicks in the Amazon RDS Management Console or by using the AWS CLI. Learn more about upgrading your database instances from the Amazon RDS User Guide. The new minor version is SQL Server 2022 CU17 16.0.4175.1.

This minor version is available in all AWS commercial regions where Amazon RDS Custom for SQL Server databases are available.

Amazon RDS Custom for SQL Server makes it simple to set up, operate, and scale SQL Server deployments in the cloud. See Amazon RDS Custom Pricing for pricing details and regional availability.
 

 

​A new minor version of Microsoft SQL Server is now available on Amazon Relational Database Service (Amazon RDS) Custom for SQL Server, providing performance enhancements and security fixes. Amazon RDS Custom for SQL Server now supports this latest minor version of SQL Server 2022 across the Developer, Web, Standard, and Enterprise editions. We encourage you to upgrade your Amazon RDS for SQL Server database instances at your convenience. You can upgrade with just a few clicks in the Amazon RDS Management Console or by using the AWS CLI. Learn more about upgrading your database instances from the Amazon RDS User Guide. The new minor version is SQL Server 2022 CU17 16.0.4175.1. This minor version is available in all AWS commercial regions where Amazon RDS Custom for SQL Server databases are available. Amazon RDS Custom for SQL Server makes it simple to set up, operate, and scale SQL Server deployments in the cloud. See Amazon RDS Custom Pricing for pricing details and regional availability.    

Amazon Q in Connect, a generative AI-powered assistant for customer service, now makes it easy to create and modify generative AI experiences to improve customer interactions through an intuitive user interface within the Amazon Connect admin website.

With this no-code approach, contact center administrators can now configure AI agent behaviors, create or edit custom prompts and set appropriate guardrails directly through the Amazon Connect admin website. For example, users can update AI prompts when launching new products, adjust AI guardrails to filter inappropriate content, or refine AI agents. For region availability, please see the availability of Amazon Connect features by Region. To learn more about Amazon Q in Connect, please visit the website or see the help documentation.
 

 

​Amazon Q in Connect, a generative AI-powered assistant for customer service, now makes it easy to create and modify generative AI experiences to improve customer interactions through an intuitive user interface within the Amazon Connect admin website. With this no-code approach, contact center administrators can now configure AI agent behaviors, create or edit custom prompts and set appropriate guardrails directly through the Amazon Connect admin website. For example, users can update AI prompts when launching new products, adjust AI guardrails to filter inappropriate content, or refine AI agents. For region availability, please see the availability of Amazon Connect features by Region. To learn more about Amazon Q in Connect, please visit the website or see the help documentation.