AWS has launched new Guides on AWS Partner Central providing detailed resources with step-by-step guidance on AWS Partner Network and Marketplace topics. The new guides provide introductory and advanced resources for every stage of your AWS journey, giving you the guidance you need to move up and across the AWS Partner Profitability Framework. In addition, guides provide enablement materials for Managed Service Provider, Solution Provider and ISV Accelerate Program, guidance on using AWS Co-sell Experience (ACE) and AWS Partner Funding Portal (APFP), and information on key topics, such as Generative AI and migration and modernization. These improvements provide Partners with structured, actionable information and quick access to resources, making it easier to navigate their AWS partnership.

Partners can access guides in AWS Partner Central while completing assigned Tasks or by using Partner Assistant, the generative AI virtual assistant. From Task descriptions or Partner Assistant responses, partners can navigate directly to relevant guides for in-depth information and related resources. This integrated experience helps partners to find answers quickly, progress through their AWS Partner journey more efficiently and unlock benefits faster.

Guides are available to all partners. To get started, log into AWS Partner Central, navigate to the «Resources» menu, and select «Guides». Learn more about becoming an AWS Partner.
 

 

​AWS has launched new Guides on AWS Partner Central providing detailed resources with step-by-step guidance on AWS Partner Network and Marketplace topics. The new guides provide introductory and advanced resources for every stage of your AWS journey, giving you the guidance you need to move up and across the AWS Partner Profitability Framework. In addition, guides provide enablement materials for Managed Service Provider, Solution Provider and ISV Accelerate Program, guidance on using AWS Co-sell Experience (ACE) and AWS Partner Funding Portal (APFP), and information on key topics, such as Generative AI and migration and modernization. These improvements provide Partners with structured, actionable information and quick access to resources, making it easier to navigate their AWS partnership. Partners can access guides in AWS Partner Central while completing assigned Tasks or by using Partner Assistant, the generative AI virtual assistant. From Task descriptions or Partner Assistant responses, partners can navigate directly to relevant guides for in-depth information and related resources. This integrated experience helps partners to find answers quickly, progress through their AWS Partner journey more efficiently and unlock benefits faster. Guides are available to all partners. To get started, log into AWS Partner Central, navigate to the «Resources» menu, and select «Guides». Learn more about becoming an AWS Partner.    

Today, Amazon Web Services (AWS) is announcing the general availability of notification actions in the AWS Console Mobile Application for iOS. Notification action buttons are displayed on the notification details screen when you receive a push notification from AWS User Notifications on your mobile device. AWS customers can take actions like view logs, start, stop, or reboot an EC2 instance on an event notification to shorten incident response diagnosis and resolution times.

With notification actions, you can quickly run common DevOps tasks based on your IAM permissions using notification action buttons. Notification actions are displayed automatically on notifications based on the state of the AWS resource. Using notification actions for event notifications, you can restart an EC2 instance the moment you receive an EC2 instance terminated push notification on your mobile device or get more information about an event notification without needing to return to your computer.

The Console Mobile App lets users view and manage a select set of resources to stay informed and connected with their AWS resources while on-the-go. Visit the product page for more information about the Console Mobile Application.

 

​Today, Amazon Web Services (AWS) is announcing the general availability of notification actions in the AWS Console Mobile Application for iOS. Notification action buttons are displayed on the notification details screen when you receive a push notification from AWS User Notifications on your mobile device. AWS customers can take actions like view logs, start, stop, or reboot an EC2 instance on an event notification to shorten incident response diagnosis and resolution times. With notification actions, you can quickly run common DevOps tasks based on your IAM permissions using notification action buttons. Notification actions are displayed automatically on notifications based on the state of the AWS resource. Using notification actions for event notifications, you can restart an EC2 instance the moment you receive an EC2 instance terminated push notification on your mobile device or get more information about an event notification without needing to return to your computer. The Console Mobile App lets users view and manage a select set of resources to stay informed and connected with their AWS resources while on-the-go. Visit the product page for more information about the Console Mobile Application.  

Today, AWS announces the release of Neuron 2.21, introducing support for AWS Trainium2 chips and Amazon EC2 Trn2 instances, including the trn2.48xlarge instance type and Trn2 UltraServer. This release also adds support for PyTorch 2.5 and introduces NxD Inference and Neuron Profiler 2.0 (beta). NxD Inference, is a new PyTorch-based library integrated with vLLM, simplifies the deployment of large language and multi-modality models and enables PyTorch model onboarding with minimal code changes, and Neuron Profiler 2.0 (beta), is new profiler that enhances capabilities and usability, including support for distributed workloads.

Neuron 2.21 also introduces Llama 3.1 405B model inference support using NxD Inference on a single trn2.48xlarge instance. The release updates Deep Learning Containers (DLCs) and Deep Learning AMIs (DLAMIs), and adds support for various model architectures, including Llama 3.2, Llama 3.3, and Mixture-of-Experts (MoE) models. New inference features include FP8 weight quantization and flash decoding for speculative decoding in Transformers NeuronX (TNx). Additionally, new training examples and features have been added, such as support for HuggingFace Llama 3/3.1 70B on Trn2 instances and DPO support for post-training model alignment.

AWS Neuron SDK supports training and deploying models on Trn1, Trn2, and Inf2 instances, available in AWS Regions as On-Demand Instances, Reserved Instances, Spot Instances, or part of Savings Plan.

For a full list of new features and enhancements in Neuron 2.21 and to get started with Neuron, see:

• AWS Neuron
• Trn2 Instances
• Trn1 Instances
• Inf2 Instances

 

​Today, AWS announces the release of Neuron 2.21, introducing support for AWS Trainium2 chips and Amazon EC2 Trn2 instances, including the trn2.48xlarge instance type and Trn2 UltraServer. This release also adds support for PyTorch 2.5 and introduces NxD Inference and Neuron Profiler 2.0 (beta). NxD Inference, is a new PyTorch-based library integrated with vLLM, simplifies the deployment of large language and multi-modality models and enables PyTorch model onboarding with minimal code changes, and Neuron Profiler 2.0 (beta), is new profiler that enhances capabilities and usability, including support for distributed workloads. Neuron 2.21 also introduces Llama 3.1 405B model inference support using NxD Inference on a single trn2.48xlarge instance. The release updates Deep Learning Containers (DLCs) and Deep Learning AMIs (DLAMIs), and adds support for various model architectures, including Llama 3.2, Llama 3.3, and Mixture-of-Experts (MoE) models. New inference features include FP8 weight quantization and flash decoding for speculative decoding in Transformers NeuronX (TNx). Additionally, new training examples and features have been added, such as support for HuggingFace Llama 3/3.1 70B on Trn2 instances and DPO support for post-training model alignment. AWS Neuron SDK supports training and deploying models on Trn1, Trn2, and Inf2 instances, available in AWS Regions as On-Demand Instances, Reserved Instances, Spot Instances, or part of Savings Plan. For a full list of new features and enhancements in Neuron 2.21 and to get started with Neuron, see:

AWS Neuron
Trn2 Instances
Trn1 Instances
Inf2 Instances  

Amazon Connect now offers the ability to exclude certain proficiencies from consideration when using routing criteria for routing. You can use this to exclude or reserve niche skills. For example, you can exclude dual-skilled Spanish and English speaking agents from English language contacts to reserve them for contacts in Spanish. You can include the dual-skilled agents when required by removing the exclusion condition.

This feature is available in all AWS regions where Amazon Connect is offered. To learn more about routing criteria, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.
 

 

​Amazon Connect now offers the ability to exclude certain proficiencies from consideration when using routing criteria for routing. You can use this to exclude or reserve niche skills. For example, you can exclude dual-skilled Spanish and English speaking agents from English language contacts to reserve them for contacts in Spanish. You can include the dual-skilled agents when required by removing the exclusion condition. This feature is available in all AWS regions where Amazon Connect is offered. To learn more about routing criteria, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.    

Amazon Managed Service for Prometheus collector, a fully-managed agentless collector for Prometheus metrics, now offers customers the option to collect metrics from an Amazon Elastic Kubernetes Service clusters using Internet Protocol version 6 (IPv6) in a dual stack VPC setup.

The continued growth of the internet is exhausting available Internet Protocol version 4 (IPv4) addresses. IPv6 increases the number of available addresses by several orders of magnitude so customers will no longer need to manage overlapping address spaces in their VPCs. Customers can now use the managed service to collect IPv6 Prometheus metrics endpoints in Amazon Elastic Kubernetes Service clusters.

To learn more on best practices for configuring IPv6 in your environment, visit the white paper on IPv6 in AWS. Support for IPv6 on Amazon Managed Service for Prometheus collector is available in all regions where Amazon Managed Service for Prometheus is GA. To learn more about Amazon Managed Service for Prometheus collector, visit the user guide or product page.
 

 

​Amazon Managed Service for Prometheus collector, a fully-managed agentless collector for Prometheus metrics, now offers customers the option to collect metrics from an Amazon Elastic Kubernetes Service clusters using Internet Protocol version 6 (IPv6) in a dual stack VPC setup. The continued growth of the internet is exhausting available Internet Protocol version 4 (IPv4) addresses. IPv6 increases the number of available addresses by several orders of magnitude so customers will no longer need to manage overlapping address spaces in their VPCs. Customers can now use the managed service to collect IPv6 Prometheus metrics endpoints in Amazon Elastic Kubernetes Service clusters. To learn more on best practices for configuring IPv6 in your environment, visit the white paper on IPv6 in AWS. Support for IPv6 on Amazon Managed Service for Prometheus collector is available in all regions where Amazon Managed Service for Prometheus is GA. To learn more about Amazon Managed Service for Prometheus collector, visit the user guide or product page.    

AWS Systems Manager for SAP includes capabilities to now support registration of SAP NetWeaver ABAP-based applications, deployed in distributed and Highly Available (HA) topologies. This enhancement covers a wide range of applications, including S/4HANA and BW/4HANA, and extends support to additional application servers and web dispatcher components. With this launch, customers can automate start and stop operations for ABAP based SAP applications running on distributed and HA architectures. This new functionality simplifies the management of complex SAP landscapes, improves operational efficiency through automation, and provides enhanced support for high-availability configurations.

AWS Systems Manager for SAP is an automation capability to manage and operate your SAP applications on AWS. It provides a seamless integration between AWS services and SAP applications running on AWS. Registering SAP applications to AWS Systems Manager for SAP allows automation such as enabling backup, start/stop for the applications and associated EC2 instances. In addition, as part of the SSM Application Manager console integration, customers can get details of the resources being consumed by the SAP applications such as EC2 instances, EBS volumes and the associated costs incurred at an application level.

AWS Systems Manager for SAP is available in all commercial regions. To learn about the key features, check out the product documentation page. To learn why thousands of SAP customers trust AWS, visit the SAP on AWS page.

 

​AWS Systems Manager for SAP includes capabilities to now support registration of SAP NetWeaver ABAP-based applications, deployed in distributed and Highly Available (HA) topologies. This enhancement covers a wide range of applications, including S/4HANA and BW/4HANA, and extends support to additional application servers and web dispatcher components. With this launch, customers can automate start and stop operations for ABAP based SAP applications running on distributed and HA architectures. This new functionality simplifies the management of complex SAP landscapes, improves operational efficiency through automation, and provides enhanced support for high-availability configurations. AWS Systems Manager for SAP is an automation capability to manage and operate your SAP applications on AWS. It provides a seamless integration between AWS services and SAP applications running on AWS. Registering SAP applications to AWS Systems Manager for SAP allows automation such as enabling backup, start/stop for the applications and associated EC2 instances. In addition, as part of the SSM Application Manager console integration, customers can get details of the resources being consumed by the SAP applications such as EC2 instances, EBS volumes and the associated costs incurred at an application level. AWS Systems Manager for SAP is available in all commercial regions. To learn about the key features, check out the product documentation page. To learn why thousands of SAP customers trust AWS, visit the SAP on AWS page.  

Amazon Connect now offers the ability to target a range of agent proficiency levels, such as from levels 1 to 3 for French. You can ensure each contact is matched to an agent with the right skill level to handle it, resulting in reduced contact transfers and lower handle times. You can assign simpler contacts to new hires while reserving your tenured agents for the difficult contacts that require their knowledge and expertise.

This feature is available in all AWS regions where Amazon Connect is offered. To learn more about routing criteria, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.
 

 

​Amazon Connect now offers the ability to target a range of agent proficiency levels, such as from levels 1 to 3 for French. You can ensure each contact is matched to an agent with the right skill level to handle it, resulting in reduced contact transfers and lower handle times. You can assign simpler contacts to new hires while reserving your tenured agents for the difficult contacts that require their knowledge and expertise. This feature is available in all AWS regions where Amazon Connect is offered. To learn more about routing criteria, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.    

Today, Amazon Elastic Kubernetes Service (EKS) announces new enhancements to upgrade insights, a feature that surfaces cluster configuration issues that may impact your ability to successfully upgrade a cluster to a newer version of Kubernetes. With these new enhancements, EKS upgrade insights will scan and warn on cluster health and version compatibility issues between different Kubernetes and EKS components such as kubelet, kube-proxy and EKS add-ons.

Kubernetes is a fast-paced, evolving open source project with 3 releases per year, making upgrades a routine part of running Kubernetes clusters. EKS upgrade insights automatically scan clusters against a list of potential Kubernetes version upgrade impacting issues. EKS periodically updates the list of insight checks to perform, based on evaluations of changes in the Kubernetes project, as well as changes introduced in the EKS service along with new versions. EKS upgrade insights surface issues and provide remediation recommendations, accelerating the testing and verification process for upgrades to newer versions of Kubernetes.

EKS upgrade insights is available for all EKS clusters in all AWS Regions, except the AWS GovCloud (US) Regions, China (Beijing, operated by Sinnet) Region, and China (Ningxia, operated by NWCD) Region. To learn more visit the EKS documentation.

 

​Today, Amazon Elastic Kubernetes Service (EKS) announces new enhancements to upgrade insights, a feature that surfaces cluster configuration issues that may impact your ability to successfully upgrade a cluster to a newer version of Kubernetes. With these new enhancements, EKS upgrade insights will scan and warn on cluster health and version compatibility issues between different Kubernetes and EKS components such as kubelet, kube-proxy and EKS add-ons. Kubernetes is a fast-paced, evolving open source project with 3 releases per year, making upgrades a routine part of running Kubernetes clusters. EKS upgrade insights automatically scan clusters against a list of potential Kubernetes version upgrade impacting issues. EKS periodically updates the list of insight checks to perform, based on evaluations of changes in the Kubernetes project, as well as changes introduced in the EKS service along with new versions. EKS upgrade insights surface issues and provide remediation recommendations, accelerating the testing and verification process for upgrades to newer versions of Kubernetes. EKS upgrade insights is available for all EKS clusters in all AWS Regions, except the AWS GovCloud (US) Regions, China (Beijing, operated by Sinnet) Region, and China (Ningxia, operated by NWCD) Region. To learn more visit the EKS documentation.  

Amazon Connect now records all changes made on the Agent status page as events in AWS CloudTrail. This enables you to look in AWS CloudTrail to identify which admin website user added, updated or disabled an agent status, for example adding ‘Break’ and ‘Training’ to the standard available and offline choices. Now you have the same logging capabilities available on other resources such as users, queues, and flows that help you analyze and monitor changes to your contact center.

The updated UI with AWS CloudTrail support is available in all AWS Regions where Amazon Connect is offered. For more information, see Viewing Events with CloudTrail event history. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.
 

 

​Amazon Connect now records all changes made on the Agent status page as events in AWS CloudTrail. This enables you to look in AWS CloudTrail to identify which admin website user added, updated or disabled an agent status, for example adding ‘Break’ and ‘Training’ to the standard available and offline choices. Now you have the same logging capabilities available on other resources such as users, queues, and flows that help you analyze and monitor changes to your contact center. The updated UI with AWS CloudTrail support is available in all AWS Regions where Amazon Connect is offered. For more information, see Viewing Events with CloudTrail event history. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.    

Amazon Connect provides a refreshed experience for configuring hierarchies on the admin website, giving customers better ways to navigate complex organizational structures quickly and accurately. Hierarchies are a way for customers to organize their agents into teams and groups for reporting purposes (e.g. by department, location, or skill sets). Now customers can visualize their tree structure and find resources using free-text type-ahead search. Because this UI is now powered by public APIs, customers can leverage AWS CloudTrail to log, view and audit all changes to hierarchy groups and structures regardless of who made them or how.

The updated UI with AWS CloudTrail support is available in all AWS Regions where Amazon Connect is offered. For more information, see Viewing Events with CloudTrail event history. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.
 

 

​Amazon Connect provides a refreshed experience for configuring hierarchies on the admin website, giving customers better ways to navigate complex organizational structures quickly and accurately. Hierarchies are a way for customers to organize their agents into teams and groups for reporting purposes (e.g. by department, location, or skill sets). Now customers can visualize their tree structure and find resources using free-text type-ahead search. Because this UI is now powered by public APIs, customers can leverage AWS CloudTrail to log, view and audit all changes to hierarchy groups and structures regardless of who made them or how. The updated UI with AWS CloudTrail support is available in all AWS Regions where Amazon Connect is offered. For more information, see Viewing Events with CloudTrail event history. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.